Shipping policy
Order Processing
All orders are processed within 1 business day (excluding weekends and public holidays) after payment and order confirmation. This is a manual process upon checkout. Once your order ships, you’ll receive an email notification with tracking details.
Local Delivery
We work with trusted courier partners to provide estimated delivery times. However, once your parcel is with the courier, some factors beyond our control may impact delivery times, such as:
- Incorrect addresses provided by customers
- Unreachable customers for hand-over
- Courier delays due to strikes or unforeseen events
If issues arise, we will assist wherever possible and keep you informed.
Estimated Delivery Times & Charges:
| Region | Estimated Delivery Time | Delivery Charge |
|---|---|---|
| Gauteng - Major Cities & Metropoles | 1 - 3 working days | R110 |
| Gauteng - Outlying Areas | 2 - 5 working days | R110 |
| KwaZulu-Natal (KZN) & Western Cape (WC) - Major Cities & Metropoles | 2 - 5 working days | R110 |
| KZN & WC - Outlying Areas | 3 - 5 working days | R110 |
| All Other Provinces - Major Cities (e.g., East London, Bloemfontein) | 3 - 5 working days | R110 |
| All Other Provinces - Outlying Areas | 3 - 7 working days | R110 |
| Bulk Orders (10+ items) | Up to 10 working days (subject to stock availability) | Custom fee based on volume & location |
Some remote areas may not be serviced by our couriers. If applicable, we’ll arrange for your package to be delivered to the nearest available location for collection.
No deliveries to P.O. Boxes.
Need help?
If you haven't received an order confirmation or your delivery by the estimated timeframe, contact us at orders@piquingpatter.com
Delivery Times:
Monday - Saturday, 08:00-17:00 (excluding Sundays & public holidays).
International Shipping
We ship to most international destinations!
How to Order:
Email orders@piquingpatter.com with your order details
Shipping fees will be calculated separately and invoiced manually as our online store currently does not facilitate for international order shipping charges.
Order Tracking
Once your order ships, you’ll receive an email with tracking details. Please allow 24 hours for tracking updates.
If your package hasn’t arrived within the estimated timeframe, email orders@piquingpatter.com with your name & order number, and we’ll assist you.